Product CategoryProduct UseWarranty PeriodWarranty Provisions
TapwareHotel & Commercial
Domestic
5 Years5 years cartridge replacement only
12 months finish
Toilet SuitesHotel & Commercial
Domestic
5 Years5 years toilet seat replacement only
12 months finish
BasinsHotel & Commercial
Domestic
5 Years12 months finish
ShowersHotel & Commercial
Domestic
5 Years12 months finish
AccessoriesHotel & Commercial
Domestic
5 Years12 months finish

Refer to the information below for full warranty and terms of trade

Global Hardware Product Quality Guarantee

You have purchased a quality product from Global4 Trust T/A Global Hardware Pty Ltd ABN 12 699 441 996.

Hotel & Commercial Use

For the purposes of this warranty ‘Commercial Use’ means anything other than Domestic Use, including use in commercial applications in commercial or non-residential premises, public buildings such as schools and sports centres, and in other commercial establishments such as hotels, motels, retirement villages, hospitals and restaurants. The Commercial Use warranty covers this product against manufacturing faults in the construction, material and assembly of both the finished products and any spare parts. Products and spare parts which are found upon inspection by an authorised Global Hardware representative to be defective in construction, material or assembly will be repaired or exchanged free of charge. Replaced items will become the property of Global Hardware. The labour for the replacement of products and spare parts to which this warranty applies will be supplied by Global Hardware or relevant supplier using licensed plumbers engaged by Global Hardware or relevant supplier. The Warranty Conditions and exclusions which apply to the domestic use warranty also apply to this commercial warranty.

Domestic Use

This warranty covers faults in product construction, materials and assembly supplied for Domestic Use. For the purposes of this warranty ‘Domestic Use’ means use for all residential or personal accommodation applications such as private dwellings. Products which are found upon inspection by an authorised Global Hardware representative to be defective in construction, material or assembly, will be repaired or exchanged with an equivalent product free of charge within the warranty period outlined in the table on page 1. Replaced items will become the property of Global Hardware. All replacement products will be available for collection without charge to the customer at the nearest location agreed between the customer and Global Hardware.

Spare Parts & Labour

The labour for the replacement of products and spare parts to which this warranty applies will be supplied by Global Hardware or relevant supplier using licensed plumbers engaged by Global Hardware or relevant supplier. Spare parts found upon inspection by an authorised Global Hardware representative to be defective in construction, material or assembly, will be replaced free of charge.

Warranty Conditions

This warranty will apply only under all of the following conditions

  • The item has been installed by a plumber or tradesperson licensed to install this product
  • The item has been installed for and subjected to domestic use only
  • Failure is due to a fault in the manufacture of the product
  • Proof of purchase, including the date of purchase, is provided
  • The installation of the product is in accordance with the instructions provided

This warranty does not cover products purchased as an ex-display or overruns supplied from any previous commercial project.

This warranty does not include faults caused by

  • Unsuitable or improper use
  • Incorrect installation or installation not in accordance with the instructions provided
  • Installation or part installation by the purchaser or any person other than a licensed plumber or tradesperson licensed to install this product
    Normal wear and tear
  • Inadequate or complete lack of maintenance
  • Chemical, electrochemical or electrical influences
  • Harsh detergents or abrasive cleaners used on product

Exclusions

To the fullest extent permitted by law, Global Hardware excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage.

Claim Procedure

For all warranty queries customers are to contact Global Hardware on the following

Global Hardware Pty Ltd
P +61 455 555 777
E sales@globalhardware.com.au
W www.globalhardware.com.au

The benefits given by this warranty are in addition to the other rights and remedies that consumers may have under the Australian Consumer Law and any other applicable laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.